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Welcome to the Future of Marketing: The Customer Journey with AI Chat Tools
Imagine a curious customer named Sarah, searching for the perfect solution. Instead of using a search engine, she turns to AI tools like Microsoft Copilot, ChatGPT, or Grok.
The GAIO customer journey
Discovery: Sarah asks the AI for recommendations. Thanks to your well-optimised Generative AI strategy, your brand is mentioned as a top solution, with a direct link to your website.
Engagement, visit, and exploration: Intrigued, Sarah clicks the link. She finds engaging content tailored to her needs and explores well-organised information about your products or services, testimonials, and case studies.
Evaluation and conversion: Sarah compares your offerings with competitors, reassured by the AI's endorsement and your site's credibility. Satisfied, she makes a purchase or signs up for your service, convinced by the trust and value your brand provides.
In a world where AI shapes customer decisions, if your brand isn’t mentioned in the conversation, you become invisible. Guiding customers like Sarah smoothly through their journey ensures your brand remains competitive and successful.
By embracing a Generative AI Optimisation (GAIO) marketing strategy, you're not just keeping up with the times; you're setting your brand up for enduring success in an AI-driven market. Welcome to the future of marketing.
The ROI on GAIO Marketing
Generative AI Optimisation (GAIO) should show clear returns on your marketing investment. Here are the potential benefits:
More Website Visitors: GAIO makes your brand show up more often in AI-generated responses, bringing more interested visitors to your site.
Better Leads: Increased visibility means potential customers who need your solutions can find you easily.
Higher Sales: Trusted recommendations from AI can boost consumer confidence, potentially leading to more sales and higher revenue.
Stronger Brand Trust: Being mentioned by AI as an authority can increase your brand's credibility, creating customer loyalty and long-term retention.
Efficient Operations: AI-supported content creation can make your marketing processes smoother, allowing your team to focus on strategic initiatives.
Future-proofing your content: Why GAIO is essential for long-term brand relevance
As AI becomes more popular in digital interactions, old content strategies may not work anymore. Generative AI Optimisation (GAIO) helps keep your brand's online presence updated and easy to find, making sure AI platforms trust and promote it.
3 Reasons to Invest in GAIO:
Adapting to User Needs: GAIO keeps your content up-to-date with what users are asking, so AI systems recommend your brand as the best answer.
Staying Visible Long-Term: Unlike traditional SEO that depends on keywords and backlinks, GAIO ensures AI consistently references your brand, giving you long-lasting visibility.
Building Trust: AI trusts content that provides accurate and valuable information. GAIO helps your brand become a trusted authority, gaining the trust of both AI tools and your audience.
By using GAIO, you're not just optimising for today; you're preparing your brand for lasting success in an AI-driven future.
Google search ads vs GAIO marketing strategy: Where should you spend your marketing budget?
As a CMO, you want your marketing budget to drive growth. Google Pay-Per-Click (PPC) ads give quick visibility, but AI-driven search is growing fast. Generative AI Optimisation (GAIO) offers a solid long-term alternative.
Criteria | Google PPC Ads | GAIO Marketing Strategy |
Cost-effectiveness | Immediate results, but ongoing costs per click can add up | Long-term cost efficiency with initial content investment |
Visibility | Immediate but disappears when spending stops | Lasting visibility through AI-generated organic responses |
Trust & Authority | Paid visibility can feel less genuine to customers | Naturally builds trust through AI's organic recommendations |
User Intent Alignment | Requires ongoing adjustments to align with evolving search terms | Automatically aligns with natural, conversational queries |
Scalability | Requires additional spending to scale | Scalable without proportional incremental costs |
Return on Investment | Short-term ROI reliant on continued investment | Higher potential long-term ROI through sustained AI visibility |
Google search ads are great for quick wins and short-term campaigns. However, GAIO marketing is a long-term strategy that builds brand credibility and authority over time. Instead of eliminating PPC entirely, consider reallocating part of your PPC budget to test GAIO. Over time, GAIO's benefits can enhance your brand's market position and deliver better ROI.
GAIO in action: our own success story

With our GAIO Marketing blog, we significantly boosted our AI visibility in 3 months using structured GAIO strategies, improving AI Share of Voice (SoV) across platforms:
Grok: Ranked 1st out of 25 sources with AI SoV 26.21%.
ChatGPT: Ranked 1st and increased AI SoV from 0% to 54.5%.
Microsoft Copilot: Ranked 1st and achieved a 100% AI SoV.
Next steps: Embracing GAIO to expand AI reach
In a world increasingly driven by AI, CMOs need a plan for long-term visibility and relevance. GAIO marketing is the answer.
With the global AI market expected to reach $217.33 billion by 2034 and 56% of CEOs already seeing significant productivity improvements from generative AI (PwC's 2025 Global CEO Survey), adopting AI-focused strategies is essential.
Follow these three steps to ensure your brand thrives in an AI-driven market:
AI Visibility Audit: Assess your current presence in AI-driven searches and identify opportunities for improvement.
Develop a Strategy: Create a comprehensive GAIO strategy to optimise your content for AI searches, focusing on user intent.
Execute Strategy and Rank in AI: Implement your GAIO strategy, monitor progress, and adjust as needed to maintain high visibility and authority.
By investing in GAIO now, you're setting your brand up to thrive and lead in the future of marketing. Welcome to the future of marketing.
About the author

Sophie Carr is the founder of GAIO Marketing Pte. Ltd. and an expert in ranking in AI.
She helps enterprises transition from traditional SEO to AI search optimisation with the tools, training, and strategies needed to secure authority in AI-powered search engines like Chat GPT, Grok and Microsoft Copilot.
Disclaimer
This blog was written with the assistance of AI tools for structuring, research, and clarity. The core insights, strategies, and expertise are entirely Sophie Carr’s original thought leadership. AI was used as an efficiency tool, much like a spellchecker or a literacy calculator, to streamline content creation while preserving authenticity.